1. Introduction
Royalebd is a trusted online gaming platform in Bangladesh. We place the highest priority on our players' privacy. This privacy policy explains how royalebd collects, uses, stores, and protects your personal information.
By using the royalebd website or app, you agree to this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform and contact the support team.
Our commitment: royalebd never sells your personal information to third parties. Your data is used solely to improve the quality of service provided to you.
2. Information We Collect
Royalebd only collects information that is necessary to manage your account, process transactions, and ensure a safe gaming experience.
A. Information collected during registration
Identity Information
Full name, date of birth, nationality, and gender.
Contact Information
Mobile number, email address, and current residential address.
Identity Verification (KYC)
A copy of your National ID, passport, or driving license — required only at the time of your first withdrawal.
B. Information Collected Automatically During Use
| Data Type | Purpose | Retention Period |
|---|---|---|
| IP Address | Security & Fraud Prevention | 90 Days |
| Device Information | Account Security | Account Duration |
| Gaming Logs | Transparency & Dispute Resolution | 1 Year |
| Transaction History | Financial Records & Regulatory Compliance | 5 Years |
| Login Time & Location | Detecting Unauthorized Access | 6 Months |
3. How Information Is Used
Royalebd uses collected data solely for specific, legitimate purposes. We never use your information beyond what is required.
- Account Management: To manage your registration, login, profile updates, and account security.
- Transaction Processing: To process deposits, withdrawals, and bonus payouts.
- Fraud Prevention: To detect account hacking, money laundering, and other illegal activities.
- Customer Support: To review previous interactions and resolve your issues quickly.
- Personalized Experience: To suggest promotions and games tailored to your preferences.
- Legal Obligations: To meet the requirements and legal obligations set by licensing authorities.
- Responsible Gaming: To monitor your gaming habits, identify problem gambling, and provide appropriate support.
royalebd does not use your information for marketing purposes without your consent. During registration, you can choose to enable or disable marketing communications.
5. Cookie Policy
Royalebd uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience.
Types of cookies used by royalebd:
| Cookie Type | Purpose | Mandatory? |
|---|---|---|
| Essential Cookies | Maintaining login sessions and security | Yes |
| Performance Cookies | Measuring page load times and identifying errors | No |
| Functional Cookies | Remembering language preferences and theme settings | No |
| Analytics Cookies | Understanding user behavior and improving the site | No |
You can disable non-essential cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working properly.
6. Data Security Measures
Royalebd uses industry-leading, state-of-the-art technology to keep your information secure.
TLS/SSL Encryption
All data transfers are secured with 256-bit encryption.
Two-Factor Authentication
Add an extra layer of security to your account.
Firewall Protection
Advanced firewalls to prevent unauthorized access to servers.
Regular Security Audits
Regular security reviews conducted by third-party experts.
In the event of a data breach, royalebd will notify affected users within 72 hours and take all necessary action.
7. Your Rights
Every player registered with royalebd has the following rights regarding their personal information:
- Right to Access: You have the right to know what information royalebd holds about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: After closing your account, you may request deletion of your personal information (except where retention is required by law).
- Data Portability: You may request a copy of your information in a machine-readable format.
- Right to Object: You may object to the processing of your data for specific reasons.
- Marketing Opt-Out: You can opt out of marketing emails or SMS messages at any time.
To exercise any of the above rights, contact the royalebd support team. We typically respond to requests within 30 business days.
8. Children's Privacy
Royalebd strictly does not serve anyone under the age of 18. We never knowingly collect personal information from minors.
If we become aware that a minor has created an account on royalebd, that account will be closed immediately and all associated data will be deleted. Parents and guardians are encouraged to monitor their children's access to online gaming.
9. Privacy Policy Changes
Royalebd reserves the right to update this privacy policy when necessary. If changes are made:
- The "Last Updated" date at the top of this page will be revised.
- For significant changes, advance notification will be sent to your registered email or via SMS.
- Continued use of royalebd after any changes takes effect will be considered acceptance of the updated policy.
- If you do not agree to the updated policy, please request account closure and withdraw any remaining balance.
royalebd recommends that you review this privacy policy regularly to stay up to date with the latest information.
10. FAQ
Below are answers to frequently asked questions about our Privacy Policy.
Your information is secure — play with complete peace of mind
Your privacy is fully protected at royalebd. Join our trusted platform and enjoy a safe gaming experience.